ReachTo Privacy Policy

1. Who We Are

ReachTo is operated by:

For privacy-related questions, requests or grievances, you may contact us using the details above.

2. Information We Collect

Depending on how you use ReachTo, we may process the following information.

2.1 Account Information

When you create or use a ReachTo account, we may collect information such as:

• Name
• Email address
• Mobile number
• Login and account information
• Subscription and account status information

2.2 Twilio Account Information

ReachTo is designed to connect to a user's own Twilio account.

To establish the connection, ReachTo may process Twilio account credentials or API credentials provided by the user, including:

• Twilio Account SID
• Twilio Auth Token or other applicable Twilio API credentials
• Twilio phone numbers associated with the connected account
• Other configuration information required to provide the integration

ReachTo does not request or collect your Twilio Console login password.

Users should only provide credentials or API credentials generated for the intended integration and should not provide their Twilio website login password.

2.3 Phone Numbers and Communication Data

When you use ReachTo to make or receive calls or send or receive SMS/MMS, we may process information necessary to provide those functions, including:

• Phone numbers
• Caller and recipient information
• Call date and time
• Call duration
• Call status
• SMS/MMS sender and recipient information
• Message content
• Message delivery status
• Media or attachments transmitted through supported messaging functionality
• Call and communication logs

The actual delivery of calls and messages is performed through Twilio and applicable telecommunications networks.

2.4 Microphone

ReachTo requires access to your device microphone to provide voice calling functionality.

Microphone access is used to transmit your voice during a call.

ReachTo does not use microphone access to continuously record conversations or listen to your device when you are not actively using the calling functionality.

2.5 Device and Technical Information

We may process limited technical information necessary to operate, secure and troubleshoot ReachTo, which may include:

• Device type
• Operating system and version
• Application version
• Device identifiers or installation identifiers where required
• IP address
• Network information
• Crash and diagnostic information
• Security and technical logs

The specific information processed may vary depending on your device, operating system and enabled features.

3. How We Use Information

We use information for purposes including:

• Creating and managing your ReachTo account
• Connecting ReachTo to your Twilio account
• Authenticating and maintaining the Twilio integration
• Displaying your available Twilio phone numbers
• Making and receiving voice calls
• Sending and receiving SMS/MMS
• Displaying call and messaging history
• Providing notifications relating to calls, messages and account activity
• Processing subscriptions and payments
• Providing customer support
• Diagnosing technical problems
• Improving application reliability and performance
• Detecting and preventing fraud, abuse and unauthorised access
• Maintaining security and service availability
• Maintaining backups and business continuity
• Complying with applicable legal requirements
• Establishing, exercising or defending legal rights

We do not use the content of your private communications for unrelated advertising or sell such information.

4. Communications Through Twilio

ReachTo acts as an application interface that allows you to use your connected Twilio account.

When you make calls or send messages through ReachTo, information required to complete those communications is transmitted to Twilio and telecommunications providers.

Twilio may independently process information according to its own terms and privacy policies.

You are responsible for ensuring that your use of Twilio and ReachTo complies with applicable telecommunications, privacy, messaging, marketing and other laws and regulations.

5. Message and Call Content

ReachTo may process call-related and messaging information required to provide the service.

SMS/MMS message content may be processed when necessary to send, receive, display, synchronise or store messages within the application.

ReachTo does not intentionally use private message content for unrelated advertising or sell message content to third parties.

Voice calls are transmitted through the applicable Twilio communication infrastructure.

Unless a specific feature expressly states otherwise, ReachTo does not intentionally record or store the audio content of your voice calls.

6. Sharing of Information

We may disclose information where reasonably necessary to operate ReachTo and provide requested services.

This may include:

• Twilio and applicable telecommunications providers
• Cloud hosting and infrastructure providers
• Authentication and security providers
• Payment processors
• Analytics, crash-reporting and technical-support providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required
• Successor entities in connection with a merger, acquisition, restructuring or transfer of business assets

We require appropriate confidentiality and security obligations from relevant service providers where applicable.

We do not sell your personal information, call information or message content.

7. International Processing

ReachTo may use service providers and infrastructure located in India or other countries.

As a result, information may be stored or processed outside India.

Where required by applicable law, we take appropriate contractual, organisational and technical measures for international processing and transfers.

8. Data Security

We implement reasonable technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss, destruction or misuse.

Depending on the service and information involved, these measures may include:

• Encryption in transit
• Access controls
• Authentication safeguards
• Secure credential handling
• Role-based access
• Security monitoring and logging
• Backup and disaster-recovery procedures
• Infrastructure security controls
• Incident and breach-response procedures

No internet-based service can guarantee absolute security. We continuously review and improve our security practices.

9. Twilio Credentials and Security

Because ReachTo connects to your own Twilio account, you are responsible for maintaining the security of your Twilio account and credentials.

You should:

• Keep your Twilio credentials confidential
• Use credentials intended for API/integration access
• Never provide your Twilio Console login password to ReachTo
• Revoke or rotate credentials if you believe they have been compromised
• Maintain appropriate security on your device

ReachTo does not request your Twilio Console login password.

10. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide ReachTo services
• Maintain your account and integration
• Provide call and messaging functionality
• Maintain communication history and logs where the service provides such functionality
• Provide customer support
• Maintain security and prevent abuse
• Comply with legal, accounting or regulatory requirements
• Resolve disputes
• Maintain backups and business continuity

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable retention requirements.

Information stored within your connected Twilio account may continue to be retained by Twilio according to Twilio's own policies and retention practices.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including:

• Accessing information about your personal data and its processing
• Requesting correction of inaccurate information
• Requesting deletion of personal data where applicable
• Withdrawing consent where processing is based on consent
• Raising a privacy grievance
• Exercising other rights available under applicable law

You may contact us using the details provided in this Privacy Policy to exercise applicable rights.

We may need to verify your identity before processing certain requests.

Deleting your ReachTo account does not automatically delete information maintained by Twilio or other independent third-party providers.

12. Account and Data Deletion

You may request deletion of your ReachTo account and associated personal information by contacting us at:

reachto_android@ascent24.io

Where applicable, we will delete or anonymise information associated with your account, subject to legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate retention requirements.

You should also disconnect ReachTo from your Twilio account and revoke relevant API credentials if you no longer want ReachTo to access your Twilio account.

13. Cookies and Website Technologies

The ReachTo website may use cookies and similar technologies for purposes such as:

• Website functionality
• Security
• Analytics
• Remembering preferences
• Understanding website usage
• Improving the website

Where required by applicable law, appropriate controls may be provided for non-essential cookies.

14. Third-Party Services and Links

ReachTo may integrate with or link to third-party services, including Twilio and payment or infrastructure providers.

Third-party services operate independently and may have their own privacy policies, terms and data-processing practices.

We encourage you to review the privacy policies of third-party services that you connect to ReachTo.

15. Children's Privacy

ReachTo is intended for general users and business communication purposes and is not directed toward children.

We do not knowingly collect personal data from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to ReachTo inappropriately, please contact us.

16. Marketing Communications

ReachTo may occasionally send service-related communications concerning your account, subscription, security, product updates or important changes to the service.

Where we send promotional or marketing communications, we will provide an appropriate mechanism to opt out where required by applicable law.

Opting out of promotional communications will not prevent essential service, security or legally required communications.

17. Personal Data Breaches

We maintain procedures for identifying, responding to and managing personal-data security incidents.

Where a personal-data breach occurs, we will take reasonable steps to:

• Contain and investigate the incident
• Assess its nature and impact
• Take appropriate remedial measures
• Notify affected users or relevant parties where required
• Notify relevant authorities where required by applicable law

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to ReachTo, our technology, services, business practices or applicable law.

When material changes are made, we may provide an appropriate notice through the website, application, email or other reasonable communication method where required.

The latest version will be published on this page with the revised “Last Updated” date.

19. Privacy and Grievance Contact

For privacy questions, requests or grievances, contact:

Please provide sufficient information for us to understand and verify your request.

We will handle privacy requests and grievances in accordance with applicable law and applicable timelines.

20. Independent Twilio Application

ReachTo is an independent third-party application.

ReachTo is not affiliated with, endorsed by, sponsored by, or otherwise officially associated with Twilio Inc.

Twilio remains an independent third-party service provider, and your use of Twilio services is also subject to Twilio's applicable terms and privacy practices.