Frequently Asked Questions
Everything you need to know about ReachTo App, Twilio API integration, voice call setup, and security guarantees.
ReachTo App is an independent mobile softphone client for Android, with iOS coming soon, that connects directly to your own Twilio account. It allows you to make and receive HD voice calls and send/receive SMS messages using your existing Twilio phone numbers right from your smartphone.
No. ReachTo runs on the phone and talks to Twilio. You do not host a server for the app.
No. ReachTo App is an independent third-party tool developed and operated by Ascent24 Technologies LLP. It is not affiliated with, endorsed by, or sponsored by Twilio Inc. You connect your own Twilio account using standard API credentials.
ReachTo charges a flat subscription fee ($5/month or $50/year) for the mobile softphone client software. You pay Twilio directly for your actual voice minute usage and SMS messages at wholesale developer rates with zero markup from ReachTo.
On Android, the Account SID and Auth Token you enter are stored on the device with EncryptedSharedPreferences. ReachTo does not store them on a ReachTo server and does not ask for your Twilio Console password. The iOS app is coming soon.
On Android, ReachTo uses Google FCM push so the phone can ring for an incoming Twilio call while the app is in the background. The iOS app is coming soon, so Apple push is not available yet.
Twilio does not provide a consumer calling app. ReachTo is an independent Android softphone that calls and texts from numbers already in your Twilio account. Install it from Google Play, enter the Account SID and Auth Token from your Twilio Console, and choose a number. ReachTo costs $5 per month or $50 per year after a free 10-minute trial. Twilio bills usage separately. ReachTo is not affiliated with Twilio, and the iOS version is coming soon.
Yes, if that US number is on your Twilio account. Buy or already own the number in Twilio, then open ReachTo on an Android phone in India. Calls and texts use the phone's data or Wi-Fi, not a US SIM. ReachTo does not sell phone numbers. Twilio does, including local numbers by country and by US state. The iOS app is coming soon.
Buy a Twilio number in the country or US state you want people to see, then place the call in ReachTo on Android. The Twilio number is the caller ID. The teammate's own SIM stays their personal number. ReachTo does not publish pickup-rate statistics. The app fee is $5 per month or $50 per year, and Twilio bills the minutes.
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